Shipping & Delivery

Customer Service Hours: 
Call 7 Days a Week: 8:30am ET -2:00 AM ET (5:30am PT - 11pm PT), 365 days a year

*For international shipping please call (321) 281-4437. 

Hotel Delivery:
If you will be arriving in Orlando within the next 7 days, this option will be the most convenient option for you. As one of the largest providers in Orlando, we have contracts with almost every major hotel in Orlando. Because of our great hotel relationships, we make the delivery to your specified hotel the day before your arrival. Upon checking into your room, simply ask the front desk clerk for your package. Hotel Delivery orders must be placed Monday-Friday. (no deliveries are made Saturday and Sunday) Room reservations must be under the same name as the cardholder paying for the tickets.
Cost: $ 11.50 

Available shipping options (standard shipping rates apply): 

  • UPS Ground
  • UPS 2-Day
  • Puerto Rico

International Shipping
Please call (321) 281-4437 for international shipping.

Cancellation and Return Policy
Due to our special contracts with the theme parks and other partners we are required to adhere to strict refund policies.  

  1. There are no refunds under any circumstances
  2. The shipping option is your choice.  We are not responsible for the US Postal Service, Federal Express, or United Parcel Service in the event that you do not receive your package prior to your vacation, regardless of the expiration dates.
  3. Weather, illness, or any other emergencies do not reflect a change in our no refund- no exchange policy.
  4. Errors and omissions on behalf of Orlando Fun Tickets are handled on a case by case basis and may be subject to a 10% restocking fee.  

Restrictions & Disclaimers: 
Ticket prices are controlled by the theme parks and other area attractions and are subject to change without notice. Orlando Fun Tickets is not responsible for lost or stolen tickets. Lost or stolen tickets will not be replaced. Many theme parks require under Florida law that multiple day park or event tickets are non-transferable and must be used by the same person on any and all days. You cannot share a multiple day tickets with friends or family. Orlando Fun Tickets is not responsible for changes in park hours, attractions or entertainment schedules. Some parks or attractions may be closed due to refurbishing, capacity, weather or special events; and may otherwise change or be discontinued without notice. 

Wrong Address
Please note that we are not responsible for customers who provide us with the wrong delivery address and no refunds or exchanges will be provided if the result of an incorrect address is a lost package. Once orders are placed, any address changes incur a $15.00 change fee.