Frequently Asked Questions

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If your question has not been answered, please contact our Customer Care Department so that we can assist you personally.

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General Questions

  • We wanted to take this opportunity to thank you for being a valued member of Orlando Fun Tickets. We are grateful for your business and it is our pleasure to bring you special offers and discounts on the top entertainment and travel products as well as the most popular brands and services.

    Our teams, like everyone around the world, are feeling the effects of the Coronavirus (COVID-19) and our thoughts go out to anyone affected. We are very focused on the safety of our team members as well as how to best maintain and deliver value and service to you and our millions of customers.

    Please note that we will continue operating Orlando Fun Tickets as usual and you will have access to the platform and the thousands of products and services we bring to you and your colleagues 365 days a year. Please know we are working closely with our partners to gather information about their respective events, attractions and venues and we are working to update and respond to customers as the information becomes available. We are managing this fluid situation by staying in constant contact with our partners to best support real time updates and changes related to refund and exchange policies & procedures that each of our partners are issuing.

    As a business, we have activated our business continuity plan and are closely following all Federal, State and local, government recommendations as well as the most up-to-date recommendations and advisories from the Centers for Disease Control and Prevention. We are committed to best serving our customers, partners and employees during this uncertain and ever changing situation.

    As you can imagine call volume is high, however please contact us should you have questions. We value your business and are working to continue offering you the same savings and value we have been offering millions of employees for the past 18 years.

    SPECIFIC INFORMATION RELATED TO THEME PARK CLOSURES

    WALT DISNEY WORLD
    All Walt Disney World Resort Theme Parks will be temporarily closed until further notice.
    Unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with valid use period beginning March 12, 2020 through the closure, will automatically be extended to use any date through December 15, 2020.
    Florida Resident Discover Disney Tickets may be used through July 31, 2020.
    If you have purchased tickets for Disney After Hours or Disney Villains After Hours from March 16, 2020 through the closure they will be automatically refunded.
    Walt Disney World annual passes will be extended by the number of days the parks are closed.

    In the event that you have made any modifications to your tickets through My Disney Experience after purchasing through our site, you will need to contact Disney directly to inquire about any changes to your order.

    UNIVERSAL ORLANDO RESORT
    Universal Orlando Resort theme parks will temporarily close. The park is anticipated to be closed through April 19th.
    Universal Orlando Resort hotels will be closed through April 19, 2020.
    For guests with reservations due to arrive through April 19, you will be automatically refunded.
    Universal Orlando Resort CityWalk will be closed until further notice.
    All 4-Day Promo tickets are valid for usage completed on or before December 18, 2020 when the ticket will expire in full.
    All 1-Day tickets will be valid for any future date within the same seasonal category (calendar here).
    All other unredeemed Universal Orlando Theme Park vouchers will be valid for any future date.

    SEAWORLD PARKS & ENTERTAINMENT
    SeaWorld Orlando
    SeaWorld San Diego
    SeaWorld San Antonio
    Busch Gardens Tampa
    Busch Gardens Williamsburg
    Sesame Place
    Adventure Island
    Water Country USA
    Aquatica Orlando
    Aquatica San Diego

    All SeaWorld Parks & Entertainment will temporarily close all of their Theme Parks until further notice.

    Discovery Cove reservations booked prior to April 30, 2020 may be rebooked on any date prior to December 31, 2021 and will keep the same rate as the original booking. No change fees will apply. Bookings made outside of that time period may be subject to additional charges based on applicable rates for the new date chosen.

    All Park Ticket (SeaWorld, Busch Gardens, Aquatica, Water Country, Adventure Island and Sesame Place) purchases are final per SeaWorld Parks & Entertainment policy. Check your ticket for the expiration date. Unused, single day tickets that expire during the period that the parks are closed will be extended through December 31, 2020.
  • We are located at 5551 Vanguard Street Orlando, FL 32819. We are approximately 10 minutes from Walt Disney World and 5 minutes from all other attractions. For further assistance please contact an Orlando Fun Ticket Customer Care Representative at 407-597-3566 or 800-958-6092. We are available to assist daily from 8:30am EST - 2:00am EST.
  • The Orlando Ticket Center is located south of International Drive between Universal Orlando Resort™ and Walt Disney World. Please click here for detailed directions. We look forward in welcoming you to Orlando.
  • Yes, Orlando Fun Tickets has official contracts with every major Orlando vacation theme park and we are proud to be the number one Disney Tickets Company in Orlando. Our tickets are guaranteed new and unused. Our direct relations with theme parks help us get the best deals around. Orlando Fun Tickets not only guarantees you the lowest discount ticket prices, we guarantee excellent customer service.

    o Orlando Fun Tickets is licensed and bonded with the State of Florida and certified by the International Air Transport Association.
    o We are a member of the Better Business Bureau.
    o We do not work with time shares or sanction them.
    o Our company is rated by Dunn & Bradstreet, the world’s leading source of business information.
  • You can reach a customer service representative from our call center from 7:00am ET to 2:00am ET every day.
  • You may receive an actual ticket or vouchers dependent upon the product purchased. This determination can be made when your ticket PDF is received. This PDF will provide you with specific redemption instructions indicating whether your tickets are direct entry or vouchers to be redeemed at will call.
  • We buy our tickets in large amounts from theme parks and attractions in order to receive discounted, wholesale prices. Then we pass our savings along to you. It’s that simple!
  • Most of the theme parks open around 9:00am. They generally close at around 7:00pm-11:00pm during the spring and summer and 5:00pm-9:00pm during the fall and winter. Times vary with each park depending on special events and the time of the year. We recommend looking up park hours on their respective websites as you plan your vacation.
  • Holidays are the busiest times of the year at all the theme parks. For instance, you can expect a very crowded theme park during Christmas through New Year’s, Easter Week, and 4th of July week. The best months to visit are January and September or around the end of April, early February, the first two weeks of December, and Labor Day weekend. Of course, park attendance varies greatly with their introductions of special offers and discounts.
  • It rains on an almost daily basis in Orlando during the summer months. Fortunately, the theme parks have adjusted and will remain open during a storm. You can, however, expect some outdoor rides, parades, and outdoor shows to be cancelled during heavy rain, or the first sign of thunder. The good news is that the crowds will be smaller on rainy days!

Ticket Questions

  • IMPORTANT COMMUNICATION FOR OUR CUSTOMERS RELATED TO THE CORONAVIRUS - COVID-19

    We wanted to take this opportunity to thank you for being a valued member of Orlando Fun Tickets. We are grateful for your business and it is our pleasure to bring you special offers and discounts on the top entertainment and travel products as well as the most popular brands and services.

    Our teams, like everyone around the world, are feeling the effects of the Coronavirus (COVID-19) and our thoughts go out to anyone affected. We are very focused on the safety of our team members as well as how to best maintain and deliver value and service to you and our millions of customers.

    Please note that we will continue operating Orlando Fun Tickets as usual and you will have access to the platform and the thousands of products and services we bring to you and your colleagues 365 days a year. Please know we are working closely with our partners to gather information about their respective events, attractions and venues and we are working to update and respond to customers as information becomes available. We are managing this fluid situation by staying in constant contact with our partners to best support real time updates and changes related to refund and exchange policies & procedures that each of our partners are issuing.

    As a business we have activated our business continuity plan and are closely following all Federal, State and local, government recommendations as well as the most up-to-date recommendations and advisories from the Centers for Disease Control and Prevention. We are committed to best serving our customers, partners and employees during this uncertain and ever changing situation.

    As you can imagine call volume is high, however please contact us should you have questions. We value your business and are working to continue offering you the same savings and value we have been offering millions of employees for the past 18 years.

    SPECIFIC INFORMATION RELATED TO THEME PARK CLOSURES

    WALT DISNEY WORLD
    All Walt Disney World Resort Theme Parks will be temporarily closed March 16–31, 2020.

    Unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with a start date on or before March 31, 2020, will automatically be extended to use any date through December 15, 2020.

    Florida Resident Discover Disney Tickets may be used through July 31, 2020.

    If you have purchased tickets for Disney After Hours or Disney Villains After Hours from March 16, 2020 through March 31, 2020 they will be automatically refunded.

    Walt Disney World annual passes will be extended by the number of days the parks are closed, March 16, 2020 through March 31, 2020.

    In the event that you have made any modifications to your tickets through My Disney Experience after purchasing through our site, you will need to contact Disney directly to inquire about any changes to your order.

    Due to higher than normal call volume, we respectfully ask that in the next few days, you may contact us contact us about modifications or cancellations beyond the month of March so that we can focus on those impacted most immediately.

    DISNEYLAND
    All Disneyland Resort Theme Parks will be temporarily closed March 14–31, 2020.

    Please note that your ticket is valid for the entire “valid for arrival” period listed on your ticket.

    Due to higher than normal call volume, we respectfully ask that in the next few days, you may contact us contact us about modifications or cancellations beyond the month of March so that we can focus on those impacted most immediately.

    UNIVERSAL ORLANDO RESORT
    Universal Orlando Resort will temporarily close its theme parks. The closure is effective Monday, March 16th and is anticipated to remain closed through the end of March.

    Universal Orlando’s hotels and Universal CityWalk will remain open.

    All 4-Day Promo tickets are valid for usage completed on or before December 18, 2020 when the ticket will expire in full.
    All 1-Day tickets will be valid for any future date within the same seasonal category (calendar here)
    All other unredeemed Universal Orlando Theme Park vouchers will be valid for any future date.

    UNIVERSAL STUDIOS HOLLYWOOD
    Universal Studios Hollywood will temporarily close beginning Saturday, March 14. The Theme Park anticipates reopening on March 28th.

    Please note that your ticket is valid for the entire “valid for arrival” period listed on your ticket.

    SEAWORLD PARKS & ENTERTAINMENT
    SeaWorld Orlando
    SeaWorld San Diego
    SeaWorld San Antonio
    Busch Gardens Tampa
    Busch Gardens Williamsburg
    Sesame Place
    Adventure Island
    Water Country USA
    Aquatica Orlando
    Aquatica San Diego

    All SeaWorld Parks & Entertainment will temporarily close all of their Theme Parks beginning Monday, March 16. The Theme Parks anticipate reopening at the end of the month.

    Discovery Cove reservations booked prior to April 30, 2020 may be rebooked on any date prior to December 31, 2021 and will keep the same rate as the original booking. No change fees will apply. Bookings made outside of that time period may be subject to additional charges based on applicable rates for the new date chosen.

    All Park Ticket (SeaWorld, Busch Gardens, Aquatica, Water Country, Adventure Island and Sesame Place) purchases are final per SeaWorld Parks & Entertainment policy. Check your ticket for the expiration date. Tickets expiring while the park is temporarily closed will be automatically extended one month.
  • Orlando’s theme parks cater to people of all ages and backgrounds. We are happy to assist you in planning your vacation. Please contact a customer service representative and at 407-597-3566 or 800-958-6092 for advice in selecting theme parks, hotels, restaurants, and more.
  • No, Disney does not allow us to sell single discount ticket admissions. The smallest discount Ticket that we are able to offer you is the 3 Day Magic Your Way Base Ticket.
  • No. All Disney tickets are non-transferable. To ensure the adherence to this policy, Disney parks scan your fingertips upon entering the park. This process ties your prints to your ticket so that you are the only one able to redeem any admissions remaining on the ticket.
  • There are a few ways to go about receiving your tickets. Some tickets are E-Tickets, which you can print at home and be on your way! For hard tickets, you have the option of picking up them up at our convenient location next to Walt Disney World, shipping them, or having it delivered to your hotel (with enough notice).
  • No, you may not pick your tickets up at the park. We purchase park tickets from the individual parks and therefore must sell from within our office. Plus, it’s better to have your tickets before you arrive. The lines at the ticket booths at Disney World, Universal Orlando Resort™ or other theme park can be quite long.
  • You should order your tickets at least 48 hours in advance. This will allow us the maximum processing time needed to fulfill your order correctly.

Shipping & Returns

  • Please, click here for our Shipping information.
  • It is very important that you input a correct mailing address when purchasing your tickets online. We are not responsible for customers who provide us with the wrong delivery address and no refunds or exchanges will be provided if the result of an incorrect address is a lost package. Once orders are placed, any address changes incur a $ 15.00 change fee. If the cause of lost tickets is not an incorrect mailing address, we will have to start a trace with UPS to figure out what happened to your package. This process usually takes about 8 days before we get a package status. Once we have recovered or receive an explanation from UPS regarding the package we may be able to resend your tickets to you. You may also choose to pick them up when you arrive if that is more convenient.
  • If you are sending your tickets by UPS Ground you should expect your tickets in no more than 10 days. For UPS 2nd day delivery expect your tickets within 5 days. Overnight shipping will usually get the package there the next day if the order was placed by 2pm that day.