Frequently Asked Questions

Have more questions?

If your question has not been answered, please contact our Customer Care Department so that we can assist you personally.


General Questions

  • We are located at 5551 Vanguard Street Orlando, FL 32819. We are approximately 10 minutes from Walt Disney World and 5 minutes from all other attractions. For further assistance please contact an Orlando Fun Ticket Customer Care Representative at 407-597-3566 or 800-958-6092. We are available to assist daily from 8:30am EST - 2:00am EST.
  • The Orlando Ticket Center is located south of International Drive between Universal Orlando Resort™ and Walt Disney World. Please click here for detailed directions. We look forward in welcoming you to Orlando.
  • You can reach a customer service representative from our call center from 7:00am ET to 2:00am ET every day.
  • Yes, Orlando Fun Tickets has official contracts with every major Orlando vacation theme park and we are proud to be the number one Disney Tickets Company in Orlando. Our tickets are guaranteed new and unused. Our direct relations with theme parks help us get the best deals around. Orlando Fun Tickets not only guarantees you the lowest discount ticket prices, we guarantee excellent customer service.

    o Orlando Fun Tickets is licensed and bonded with the State of Florida and certified by the International Air Transport Association.
    o We are a member of the Better Business Bureau.
    o We do not work with time shares or sanction them.
    o Our company is rated by Dunn & Bradstreet, the world’s leading source of business information.
  • You may receive an actual ticket or vouchers dependent upon the product purchased. This determination can be made when your ticket PDF is received. This PDF will provide you with specific redemption instructions indicating whether your tickets are direct entry or vouchers to be redeemed at will call.
  • We buy our tickets in large amounts from theme parks and attractions in order to receive discounted, wholesale prices. Then we pass our savings along to you. It’s that simple!
  • Most of the theme parks open around 9:00am. They generally close at around 7:00pm-11:00pm during the spring and summer and 5:00pm-9:00pm during the fall and winter. Times vary with each park depending on special events and the time of the year. We recommend looking up park hours on their respective websites as you plan your vacation.
  • Holidays are the busiest times of the year at all the theme parks. For instance, you can expect a very crowded theme park during Christmas through New Year’s, Easter Week, and 4th of July week. The best months to visit are January and September or around the end of April, early February, the first two weeks of December, and Labor Day weekend. Of course, park attendance varies greatly with their introductions of special offers and discounts.
  • It rains on an almost daily basis in Orlando during the summer months. Fortunately, the theme parks have adjusted and will remain open during a storm. You can, however, expect some outdoor rides, parades, and outdoor shows to be cancelled during heavy rain, or the first sign of thunder. The good news is that the crowds will be smaller on rainy days!

Ticket Questions

Shipping & Returns

  • Please, click here for our Shipping information.
  • It is very important that you input a correct mailing address when purchasing your tickets online. We are not responsible for customers who provide us with the wrong delivery address and no refunds or exchanges will be provided if the result of an incorrect address is a lost package. Once orders are placed, any address changes incur a $ 15.00 change fee. If the cause of lost tickets is not an incorrect mailing address, we will have to start a trace with UPS to figure out what happened to your package. This process usually takes about 8 days before we get a package status. Once we have recovered or receive an explanation from UPS regarding the package we may be able to resend your tickets to you. You may also choose to pick them up when you arrive if that is more convenient.
  • If you are sending your tickets by UPS Ground you should expect your tickets in no more than 10 days. For UPS 2nd day delivery expect your tickets within 5 days. Overnight shipping will usually get the package there the next day if the order was placed by 2pm that day.