We wanted to take this opportunity to thank you for being a valued member of Orlando Fun Tickets. We are grateful for your business and it is our pleasure to bring you special offers and discounts on the top entertainment and travel products as well as the most popular brands and services.
Our teams, like everyone around the world, are feeling the effects of the Coronavirus (COVID-19) and our thoughts go out to anyone affected. We are very focused on the safety of our team members as well as how to best maintain and deliver value and service to you and our millions of customers.
Please note that we will continue operating Orlando Fun Tickets as usual and you will have access to the platform and the thousands of products and services we bring to you and your colleagues 365 days a year. Please know we are working closely with our partners to gather information about their respective events, attractions and venues and we are working to update and respond to customers as the information becomes available. We are managing this fluid situation by staying in constant contact with our partners to best support real time updates and changes related to refund and exchange policies & procedures that each of our partners are issuing.
As a business, we have activated our business continuity plan and are closely following all Federal, State and local, government recommendations as well as the most up-to-date recommendations and advisories from the Centers for Disease Control and Prevention. We are committed to best serving our customers, partners and employees during this uncertain and ever changing situation.
As you can imagine call volume is high, however please contact us
should you have questions. We value your business and are working to continue offering you the same savings and value we have been offering millions of employees for the past 18 years.
SPECIFIC INFORMATION RELATED TO THEME PARK CLOSURES
WALT DISNEY WORLD
Walt Disney World® Resort will reopen July 11 (Magic Kingdom® Park, Disney's Animal Kingdom® Theme Park) and July 15 (EPCOT®, Disney's Hollywood Studios®).
Upon reopening, theme parks, Disney Resort hotels, restaurants, attractions, experiences and other offerings may be modified and will be limited in capacity and subject to limited availability or closure, based on direction from health experts and government officials to promote physical distancing.
Additionally, attractions, experiences (such as shows, parades and fireworks), services and amenities may have a limited availability or may remain closed. We will provide more information as it becomes available.
Partially used multi-day theme park tickets with usage window impacted by park closure, or date-specific theme park tickets purchased through June 6, 2020 with a valid use period beginning March 12, 2020 or later, will automatically be extended to use any date through September 26, 2021.
Florida Resident Discover Disney Tickets may be used through September 30, 2020.
If you have purchased tickets for Disney After Hours or Disney Villains After Hours from March 16, 2020 through the closure they will be automatically refunded.
Walt Disney World annual passes will be extended by the number of days the parks are closed.
In the event that you have made any modifications to your tickets through My Disney Experience after purchasing through our site, you will need to contact Disney directly to inquire about any changes to your order.
UNIVERSAL ORLANDO RESORT
Universal Orlando Resort theme parks will begin a phased reopening on June 5th. The reopening will be carefully managed and include a wide range of new and enhanced best-practice health, safety and hygiene procedures based on guidelines from the CDC and health officials.
Universal Orlando Resort hotels will begin a phased reopening on June 2 that will include Hard Rock Hotel, Loews Royal Pacific Resort, Loews Sapphire Falls Resort, Universal’s Cabana Bay Beach Resort, Universal’s Aventura Hotel and Universal’s Endless Summer Resort – Surfside Inn and Suites. Plans for Loews Portofino Bay Hotel and Universal’s Endless Summer Resort – Dockside Inn and Suites will be announced at a later time.
All 4-Day Promo tickets are valid for usage completed on or before December 17, 2021 when the ticket will expire in full.
All 1-Day tickets will be valid for any future date within the same seasonal category (calendar here)
All other unredeemed Universal Orlando Theme Park vouchers will be valid for any future date.
SEAWORLD PARKS & ENTERTAINMENT
On June 11, the following parks will begin a phased re-opening (with capacity limitations) of SeaWorld Orlando, Aquatica Orlando, Discovery Cove, Busch Gardens Tampa Bay and Adventure Island on June 11, 2020. To accommodate new health and safety changes, the hours of operation for each of the Florida parks will be temporarily modified.
To help manage capacity to maintain physical distancing within the parks, all parks will require advance online reservations. Reservations will be required for admittance given anticipated demand. Guests must visit https://seaworldentertainment.com/reservation/ prior to their visit to make a reservation. For tickets involving multiple parks, you must make a reservation for each one.
The following parks remain closed until further notice – Busch Gardens Williamsburg, Water Country USA, Sesame Place, SeaWorld San Diego and Aquatica San Diego, and SeaWorld San Antonio.
Discovery Cove reservations prior to June 11, 2020 may be rebooked on any date prior to December 31, 2021 and will keep the same rate as the original booking. No change fees will apply. Bookings made outside of that time period may be subject to additional charges based on applicable rates for the new date chosen.
All Park Ticket (SeaWorld, Busch Gardens, Aquatica, Water Country, Adventure Island and Sesame Place) purchases are final per SeaWorld Parks & Entertainment policy. All unused single day and multi day tickets that expire in 2020 will be extended through December 31, 2021.